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From Crisis to National Recognition: PCI drives change at Transport for London

PCI turned around an ailing department of Transport for London (TfL) suffering from low morale, high staff turnover, which was on the verge of being disbanded.

Through an innovative programme of coaching and cultural change, PCI took the department from a state of crisis to winning a 2006 National Training Award for the measurable success of the scheme.

The mentoring scheme PCI introduced has proved so successful it has been introduced across TfL.

The big successes:

• £4m cut from the bottom line, including £3m directly attributable to superior negotiation skills
• £126,000 saved on recruitment costs by creation of talent pipeline
• A fall in staff turnover
• All participants reported greater self-awareness and leadership skills
• Nine out of ten staff now happy to work at TfL
• Talent developed from within, increasing skills and diversity

"It's changed my life, the single most important training I've ever had".

Senior Manager, TfL