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Redbridge over Troubled Water - from failure and distrust to Investors in People

Overview

PCI was called in to turn Redbridge Council's personnel department from one which executives called "inconsistent, inaccurate, untimely and not customer focused" into a high performance unit.

After a coaching programme based on individual as well as team mentoring was completed 85% of directors and senior managers said they were either satisfied or more than satisfied with the customer service they received from Personnel Services.

Big Successes included:

• Investors in People (IiP) assessor recommended the Personnel Department for IiP status following the completion of the programme
• HR managers are now confident they are equipped to lead their teams through the challenges ahead
• HR managers changed the way they worked as a result of my sessions with their coaches
• Council leaders are now confident in the Personnel Department's ability to support its strategic goals

"My coaching is really making a difference for me. I can now see how I can better manage some of the difficult situations I have to deal with"

HR Manager, Redbridge Council