|

Coaching resources Coaching Articles Books about coaching Other coaching resources Case studies Lewisham Redbridge Tfl FAQs Coaching for your business Coaching for you About PCI College of Failure

PCI helps get Lewisham Hospital NHS Trust out of intensive care

Overview

In 2000 Lewisham NHS Trust was a hospital in crisis. Its staff were divided, there was little or no communication between professionals and no inter-professional support. Training was ad hoc and employees were leaving at an alarming rate - often immediately after they finished their training.

PCI was called in to facilitate a change in culture that would lead to Lewisham becoming a centre of excellence for the development of all its staff. By the end of the programme the Trust halted the decline and actually turned it around so it now attracts and retains high calibre staff and is seen as a centre of excellence for its workforce.

The big successes included:

• Staff vacancy rates decreasing from 19.7% to 14.7% - a 5% drop and well below the London average
• Turnover rates have fallen by 3% over two years creating a £195,000 return on investment
• In year 2 of the programme places were increased by 20% but there was still over-subscription of nearly 87%.
• A year after the coaching programme was completed the results of the staff opinion survey were found to be significantly above the average for NHS trusts.
• The Trust was awarded 3 stars, the highest NHS Performance Rating

"[The coaching programme] has changed my way of thinking and helped me to plan my own and my staff's continuous development. I spend more time coaching staff that appear to have difficulties rather than blaming them for things that go wrong".

A hospital manager who underwent coaching.