Coaching Team

He is a leadership development specialist delivering one-on-one and group sessions to senior executives from major companies in the UK, Europe and the US. He specialises in working with three kinds of people: technical experts who need to develop leadership skills, people who lack inner confidence and resilience, and those who need to manage the expectations and perceptions others hold of them better.

Kevin has also coached a wide range of international sports people, including Olympic, world and European record holders. He is also the official PGA EURO PRO Golf Tour performance coach.

He has won many business awards by way of recognition for his innovative business-focused learning and development strategies including an Individual National Training Award.

Kevin also lectures on leadership and management development on the MA programme in HRM at UEL. He is the author of various published articles, the bestselling book 'The Five Minute Failure' (Rock Hill) and the forthcoming books 'Coach the Executive Coach' Kogan Page) and 'Presenting the Penguin Way' (Rock Hill).

Recent clients include: Legal and General, Citigroup, Barclays, Fed Ex, Tetra Pak, Vodafone, Debenhams, Churchill Insurance, BT, Costa Coffee, National Australia Bank, JP Morgan, Transport for London and the Foreign Office.

Qualifications:

• MSc in HR Consultancy
• MSc in International HRM
• Certified trainer of NLP
• Currently studying for a professional doctorate in Performance Coaching at Oxford Brookes University.

Coaching in Kevin's own words:

"People have told me that if I am so committed to their development and success then they think they should be too. This says a lot about coaching. It is probably the only time in someone's career where they have someone focusing on them without a hidden agenda. If the individual is successful then the coach is successful."

She has fifteen years’ experience of driving new business agendas through behavioural understanding. Ali has coached a breadth of individuals; those in transition stage; developing from middle/senior to Executive management and fast-track specialists gaining GM breadth. Ali has coaching experience extending across the private, public, academic and third sector. Her coaching is predominantly UK based, with e-coaching in Europe.

Ali’s coaching style is described as positive, business focussed and client-centred. She works with insight, savvy and humour. She focusses on pragmatic techniques – essential for sustainable change and competitive advantage. Ali has a long standing commitment to the field of personal development. Her clients are hugely capable individuals who want to enhance their contribution to the business through effective choices.

She equips and encourages leaders to meet their challenges by developing psychological enhanced skills; focussing on self-awareness, addressing perception; capitalising on signature strengths; bridging gaps and acquiring new strategies for success.

Her expertise lies in the area of behavioural understanding; working directly with individuals in a coaching capacity and drawing from practical corporate experience to enable change. She adopts a systemic and sustainable approach to reinforce learning and adds value via enhanced performance.

Qualifications:

• Post Grad Executive Coaching
• Association for Coaching
• Founding Member Coaching Division - BACP
• Chartered Institute of Development
• First Class Honours Degree
• Strategic Management Cranfield
• Leadership Development INSEAD
• Psychotherapist
• Dimensions Personality Profiling

Coaching in Ali's own words:

"Coaching is about working with someone who encourages you. It’s about getting valuable feedback and direction, seeing a new perspective. Most high profile people have a coach or mentor. After a coaching intervention you will know yourself and your business better. Every person has potential and ability. Not every person has the opportunity to gain experience and feedback. Working with a coach will provide this for you”.

Experience includes:

• Coaching business executives to achieve sustainable performance improvement; achieve their goals; effect rapid change, and/or help them through periods of transition.
• Designing and facilitating team-building workshops to capitalise on team capabilities, identify key success indicators, and develop team vision and goals in line with strategic business plans.
• Assessing individuals, using various psychometric tools and instruments, providing them with a summary of their strengths and development needs and assisting them to re-evaluate their career paths.
• Re-designing business processes to ensure people, systems, culture and processes are aligned to achieve maximum success. Designing and implementing modular development and training programmes for hundreds of staff including those at director level. Managing sales teams to optimise their effectiveness and achieve targets.

Her particular focus is on working with clients to achieve high levels of personal and organisational performance. This has included executive coaching, the design and delivery of leadership and management development programmes, group facilitation and the design of processes and activities to catalyse and support improved performance.

Typically Ann has worked with organisations undergoing significant change to their businesses - changes in workforce, organisation structure, culture, ownership or market position - working with leaders and influencers to develop their capacity to lead and support change.

Ann has worked with a range of clients across the private and public sectors. Clients have included Global Marine, Deutche Bank, Schroders, Cable and Wireless, BHP Billiton, the FSA, London Underground, Transport for London, British Telecommunications, the Office of the Deputy Prime Minister, the Department for Work and Pensions and DEFRA.

Qualifications:

• BA (Hons) in Modern Languages
• MSc in Organisation Consulting 1999. Ann has completed the Ashridge Coaching Programme.
• Ashridge Accredited coach process.
• BPS level A and B qualified.
• Chartered Member of the Chartered Institute of Personnel and Development
• Graduate member of the Chartered Institute of Marketing.
• Ann is conversationally fluent in French, and has a very good working knowledge of German and Spanish.

Coaching in Ann's own words:

"I believe that the role of the coach is to help clients to be more of the best of what they are. This means, more often than not, asking insightful questions, rather than providing clever solutions. It means, as a coach, providing the space and the conditions for insight, experiment and learning and then the confidence to act."

As a team Coach, Annemarie's work involves opening up communication within organisations, notably by creating a platform for managers and staff to define their vision, values and purpose. She also works closely with teams to resolve conflict within them.

She also previously spent ten years working in industry in various senior operational roles including as a stockbroker in the Wall Street operation of a Japanese securities house; and as VP of an event business in New York.

Her strengths are building a rapport with a style that is 'insightful' and 'challenging'. Annemarie is the author of Smart Things to Know about Teams, published by Capstone/Wiley Publishing in 1999.

Qualifications

• BSc in Business, New York University
• International Coaching Federation (ACTP)
• .Myers Briggs Type Indicator practitioner (OPP)
• FIRO-B practitioner (OPP)

Coaching in Annemarie's own words

"Coaching is a great opportunity for you to discover how to face current challenges, and how to be more effective and grow. It's about raising your awareness of how you might be holding yourself back - and from that awareness, creating choices for the future. As a coach, I aim to be insightful, challenging and supportive, as well as offering a safe environment for you to explore. And while it's like having someone rooting for you, it's important that you can create that support as well for yourself within the relationship."

Ann has coached clients across almost every business sector from telecoms, to retail, the oil industry, airlines and education. She often focuses on the precise language they use to help them gain clarity into the challenges they face. She also uses symbolic metaphors to help clients get to the bottom of the issues they face, believing that picture does indeed speak 1,000 words.

She has vast experience of working in industry after 18 years in finance, supply chain and change management in a multi billion dollar international business. This included 11 years based in the UK with worldwide responsibilities.

Recent clients include Bayer, Lyondell/Arco Chemical, MRI, Alcatel, Total Fina Elf, Dell, AT Kearney, Air France, PwC, and Rennes University.

Qualifications:

• DESS "Banque et Finance" (equivalent to an MBA in Finance)
• Master Practitioner in Neuro-linguistic programming
• Associate Member to the SociétÉ Française de Coaching
• Professional Certified Coach with ICF

Coaching in Ann's own words:

"Clients are very intelligent people - coaching is about helping people to think in a different way and help them find different angles to the problems they face. It is about giving them the space and the time so the solutions to the challenges can emerge."

Her areas of specialism within the coaching arena include:

• Coaching high potential individuals in preparation for senior positions
• Transition coaching for newly appointed senior leaders
• Transition coaching for people experiencing or planning significant change
• Coaching in the areas of personal effectiveness and interpersonal skills

As an experienced coach, Caroline enables senior leaders and managers to develop deeper self-awareness and understand their impact on others. She helps them to develop the most appropriate strategies to support their personal development in order to achieve measurable business success. Her style is a pragmatic and outcomes focused one. She balances strong support with an ability to challenge in order to move individuals forward and make tangible progress. Caroline is a resourceful coach combining an orientation for results with strong insight and intuition.

She has a particular interest in the area of coach and coachee matching and has successfully published a highly acclaimed book, Get Ready for Coaching, which is based on her academic research. She has been asked to speak at various seminars on the subject of matching and preparation for coaching.

Qualifications and professional memberships

• MA in Coaching & Mentoring Practice
• Fellow of the Chartered Institute of Personnel & Development
• British Psychological Society accredited level A & level B user (Myers Briggs, OPQ, Strengthscope).
• Licensed facilitator of PDI 360 feedback

Coaching in Caroline's own words:

"Effective coaching provides individuals with a uniquely safe place to explore the challenges that they face, develop greater self awareness and make significant and sustainable change to achieve their objectives.

Coaching will look and feel different depending on the needs and personality of the individual being coached. It should be supportive so as to encourage exploration and experimenting with new ideas and approaches but also challenging to move the individual forward.

Key to success for all coaching experiences is deep trust and commitment, clear objectives that link to the organisation and a resourceful, insightful and outcomes focused coach."

Dawn’s experience of working with CEOs and Board level leaders and managers spans a multitude of sectors including FMCG, Financial services, Not for profit and the public sector. An acknowledged thought leader on the subject of difficult performance conversations, she regularly speaks at conferences and also lectures on the HRM programme at the University of East London.

Her particular focus is on supporting organisations through change, restructuring, developing leaders and managing performance. She worked with a team of writers and actors to produce an innovative and groundbreaking play that dramatised communications in a large organisation called “Unlocking the Pyramid”. The play also toured the Country and appeared at the Cambridge Theatre.

A prolific writer Dawn is the author of numerous published articles in the areas of managing performance, coaching and relationships. She is also Co author of the forthcoming book titled “Courageous conversations” featured on radio 4 and radio 5 live that looks at how to improve performance through clear and structured conversations with individuals, teams and organisations.

Qualifications:

• Qualified practitioner of the Myers Briggs Type Indicator
• NLP as applied to Coaching
• Investors in People trained internal assessor
• Chartered Member of the Chartered Institute of Personnel and Development
• Qualified facilitator for action learning
• Certificate in Counselling

Coaching in Dawn’s own words

“I believe that coaching provides an opportunity for individuals to explore their needs, motivations, desires, skills and thought processes to make real, lasting change. By Observing, listening and asking questions to understand the client's situation I offer support in setting appropriate goals, encouraging a commitment to action and the development of lasting personal growth & change.”

In addition to coaching her main area of interest is Leadership and Management strategy. She has a proven record of designing, implementing and evaluating leadership and management programmes successfully at all levels.

Her clients come from, both the public and private sectors and include Hewlett Packard, NHS, travel organisation Voyages of Discovery and Bank Zachodni WBK SA (part of Allied Irish Bank). Her specialist area of coaching is talent through to middle management and Director Level.

Results focused, she is committed to developing and agreeing with clients' measurable and achievable deliverables via honest and straightforward communication. Her style of work is creative and pragmatic, and involves challenging current beliefs that may limit development by working on the attitudes and behaviors clients' want to change. This is achieved by empowering individuals' to build on their values, interests and strengths.

All Coaching sessions are tailored around the needs and style of the individual by drawing on their current skills and qualities by focusing and expanding on the client's existing potential.

Qualifications:

• Master Degree (MA) in Management Learning from the University of Lancaster Management School
• Certificates in Training Practice (CIPD) and Adult Teaching (City & Guilds)
• Certificate in Coaching and Mentoring Practice with Oxford Brookes University
• Trained in using diagnostic coaching tools: 360 Degree Feedback and the Aston Team Performance Inventory, (ATPI)
• Working towards accreditation with the Association for Professional Executive Coaching and Supervision (APECS)
• Member of European Mentoring and Coaching Council (EMCC' s code of ethics guides Ewa's coaching practice)

Coaching in Ewa's own words:

"Coaching is having a passion for helping people who have the desire to grow, set themselves challenging personal and work goals, and then take action to achieve them. For me it is the art of asking insightful questions, blending challenge, support and guidance. This is done in a spirit of partnership, trust and honesty, but it is the individual who is responsible for the results"

He left BP to gain experience at leading marketing consultancy, Projectlink. This led to Gary being appointed as Marketing Director for Teletext on ITV & Channel Four. At Teletext, he was responsible for leading and developing an extremely successful marketing management team, which contributed directly to increasing turnover from £14 million in 1992 to £70 million in 1999. Working with some of Britain’s biggest companies, he has received an excellent grounding in corporate business and marketing practices.

Having helped business people from all levels of management and a wide range of sectors, Gary has a passion for business coaching which he underpins with extensive training and expertise in Neuro Linguistic Psychotherapy, Emotional Intelligence and Accelerated Learning.

He recently completed a six year course that has made him UK Council for Psychotherapy registered psychotherapist, the highest professional qualification in the country in this field.

Gary has worked with a range of blue chip private sector organizations and public sector bodies, such as Transport for London (TfL), the NHS, Nokia and the Massive Pub Group.

Qualifications:

• CP registered psychotherapist
• Neuro Linguistic Psychotherapist (Member of NLPtCA)
• NLP Master Practitioner
• Post-Graduate Diploma in Marketing
• BA Mathematics

Coaching in Gary's own words:

"It is a very invigorating process; it helps people to make genuine, authentic and sustainable personal growth. It can make a profound difference to them. Being a coach is about seeing the best in people, being ethical and having integrity. How you approach coaching is dependent on the individual involved. You have to ask yourself would they respond best to a direct approach or a more nurturing technique?"

He has coached clients in a diverse mix of financial institutions organisations and from across the globe, including the USA, Dubai, Australia, across Europe, the UK and Ireland.

Ian previously had a distinguished career and gained over 20 years business experience with the National Australia Bank (NAB). There he built a proven record of executive and business-partner consulting, coaching, implementing a 'blend' of cost-effective learning and development solutions to meet business objectives and needs within the European financial services industry.

Roles held at the bank included training delivery manager, performance improvement consultant and four years as European Head of Learning and Development. As the head of L&D he was responsible for 14,000 employees and had an annual budget of £2.5m.

Qualifications:

• Associate of Institute of Bankers
• Graduate of the Ashfield College senior consultancy programme

Coaching in Ian's own words:

"In companies where coaching is done well you can really see how their people grow. The problem is when people get the top jobs they are expected to have a certain skills set - people skills, diplomacy skills, strategic skills etc. - but there's no reason why their previous roles should have prepared them for this. So when coaching is done well it can have a massive effect. It gives me a real buzz when I see a client get ahead."

His recent assignments include:

• Design and delivery of a major leadership programme for Glaxo Smithklein
• Board level training for a major European Cargo Airline
• Development and delivery of various business-focused leadership programmes for the Rexam Group
• Delivery of a series of team building, management and leadership programmes for Kodak Ltd
• A series of programmes covering strategy, creativity and leadership for a major NHS Trust
• Development programmes for the Logistics function at Sainsbury's

Other recent clients include Boots the Chemist, Schindler Elevators, Invensys, ntl:, Societe Generale, The Metropolitan Police, Transport for London and The Prudential.

Previously John was director of the Senior Executive Programme at world-leading management training centre PA Sundridge Park. There he established ongoing coaching relationships with senior people from diverse businesses and facilitated a number of strategy formulation workshops at board level.

John has written several books, including: 'Discovering the Leader in You' (McGraw Hill. 1994), 'The Portable Leader - how genuine leadership and teamwork can produce outstanding results', (McGraw Hill. 1997), 'The Effective Strategist' (Gower. 1999) and 'Writers on Leadership' (Penguin 2001). He has also published numerous articles in journals and the national press as well as having broadcast on BBC radio.

As a trainer, John has worked extensively in both the private and public sectors and has travelled widely; running programmes in 22 countries including the USA, South East Asia and the Indian subcontinent. In 1994 he spent 3 months on assignment to The Center for Creative Leadership, North Carolina.

Prior to becoming a management training consultant, John spent a number of years in both industry and commerce working for organisations such as Rank Xerox, The Plessey Company and Ernst & Young. His operational experience includes Industrial Relations, Recruitment, Staff Development and General Management.

Qualifications:

• BA in Sociology
• Fellow of the Chartered Institute of Personnel and Development (CIPD)
• Fellow of the Institute of Management Consultants (FIMC)

Coaching in John's own words:

"When done properly coaching is a subtle mix of challenge, support and direction. The coach must get the proper balance of these elements to make a unique kind of intervention. Just how you do this will depend on the circumstances of the situation."

Her specialist areas are enhancing performance when working under pressure, leadership, change management, and career transition. Karen has 25 years experience in the public sector and has worked with the NHS leadership centre.

Karen has an open and flexible style which encourages clients to understand what is happening to them and what action they can take to achieve their business goals. She keeps the client focused on their goals and in the words of one client,

"Karen quickly understands the management position and will ask open and challenging questions in a non-threatening way. She helps you to understand that the answers are within you and makes sure you are clear about the way forward.""

Qualifications:

• Diploma in Coaching
• Diploma in Management
• Masters in Business Administration

Coaching in Karen's own words:

"Coaching creates the time and space for a busy professional to explore how they can improve their performance. The unique nature of the coaching framework allows the coach to develop a good rapport with the client and to unravel the current issues impacting on their performance. The coach works with the client to identify the drivers of the problem and to see the issues from more than one perspective. The solutions and new ideas that emerge from coaching will benefit the client and their organisation."

As an Executive Coach, Katrina has extensive experience of supporting and challenging executives to transform their performance and confidence levels through her practical and high energy approach.

With specialist knowledge of the financial services sector and many blue chip organisations. She has worked across a wide range of industries in both private and public sectors. Her skill is in understanding how people and organisations work and the important links between employee satisfaction, leadership, resilience and business profitability.

As a management development specialist within Barclays Bank her duties included the design and delivery of Leadership interventions including, Performance Development, Coaching for Change, Sales Leadership, Presentation and Facilitation skills to 450 leaders across a multi-site operation. Katrina is qualified to use MBTI. She has facilitated a £10 million major cultural change programme for target audience of more than 6000 leaders at all levels and acted as a consultant to identify solutions for non performance against business targets.

Coaching in Katrina's own words:

"Coaching is built on the relationship between the coach and the coachee. My energetic style focuses on transforming performance and confidence levels through both creative and practical approaches."

Her specialist areas are leadership, enhancing performance, work/life balance, branding and image, dealing with conflict, overcoming procrastination and identifying career visions.

She has built an enviable reputation as an inspirational executive coach, working at senior levels in the public and private sector delivering results through building strong long term relationships with individuals and exceeding client expectations.

Her adaptable and flexible approach to meeting the needs of the situation together with a lively and enthusiastic 'can do' attitude, means see inspires her clients to achieve more than even they thought they were capable of. Louise is direct and is perfect for clients who want results quickly.

Qualifications:

• Diploma in coaching
• Undertaken several PCI accredited coaching programmes
• NLP practitioner

Coaching in Louise's own words:

"The success of coaching lies in how bespoke it is. It can quickly take important people from where they are now to where they want to be. It's all on their own agenda and because it is non-judgemental and totally confidential it allows people to open up in a way they would not otherwise."

Marc’s experience of working with leaders and managers spans a multitude of sectors including Manufacturing, FMCG, Financial services, Not for profit and the public sector has seen him work with such diverse organisations as BP, Barclays, MBDA, Aster Housing, St Andrews Healthcare as well as the FBI and the CIA in the US.

Marc has a reputation as a no-nonsense coach but at the same time maintains a constant supportive and constructive feedback model as a support mechanism. Before becoming a full-time Coach with PCI, Marc held various leadership roles where he has been coaching people for many years to improve their performance, develop their skills and achieve success. His coaching style is very action orientated, based on years of experience of getting things done, often against the odds.

Marc's diverse experiences also include being an accomplished acoustic guitarist/singer songwriter who has toured with East Seventeen on their 02 Academy tour. He is an author, Professor of Brazilian Jiu Jitsu and a second degree black belt who has been a silver medallist at the European Championships.

Qualifications:

• Diploma in Coaching
• Diploma in Sports Psychology
• Diploma in Counselling
• CWDC Diploma in Mentoring
• Undertaken several PCI accredited coaching programmes
• NLP as applied to Coaching

Coaching in Marc’s own words:

“A successful coach helps his client find his or her own solutions to their own problems and they do this firstly by effectively building a strong relationship with each person they work alongside. The difference between success and failure is a fine line, that line is often made clearer by a good coach.”

Martin supports his clients in taking a systemic approach to problem solving to clarify the underlying organizational dilemmas, addressing the needs of the whole personal and the political/emotional as well as rational reactions to change.

Martin is an Associate of Performance Coaching International and Founder of a niche consultancy that specialises in providing coaching to support organizational and personal change. This draws on his background as an Executive Coach and Change consultant with one of the world's leading strategy implementation providers. Martin is familiar with confronting personal change through participating in personally challenging events, including the world's largest trans-ocean sailing event.

Assignments include:

• Coaching members of top 250 Executives of global organization as part of a leadership development programme focused on getting the best from others.
• Coaching a Managing Director of a major PLC to support a transition to a new role.
• Coaching the Executive team of a major global organization to build leadership alignment for change
• Facilitating an Executive Team Away Day to enhance ways of working as a team.
• Mentoring Executives to create a Communication and Engagement plan for change
• Mentoring a Change Manager in tools and techniques to drive change

Martin is the author of a number of articles including Leading through Conflict, Measurement of Coaching and Managing Change.

Recent Clients include: Zurich Financial Services, ABN Amro, Corus, Philips, Department of Education, National Health Service and Bromley Borough Council.

Qualifications

• BA (Hons) Anthropology, Durham University - giving him an understanding of culture and the psychology underpinning coaching
• APECS Accredited Executive Coach - APECS are the top professional body for fully qualified Executive Coaches
• Fellow:
  • Institute of Business Consulting
  • Chartered Institute of Personnel & Development
  • Royal Society of Arts.
• Trained in specialist techniques for conflict resolution, team working, decision making, buy-in for change

Coaching in Martin's own word's

"Coaching provides a structured and safe environment for reflective learning supporting Executives gain the most from their experience to address new challenges and achieve measurable improvements beyond what they thought possible for themselves"

He regularly coaches leaders within both education and local government, as well as across the private sector for a wide range of Blue chip organisations.

Mike’s work in the area of state management is innovative and unrivalled anywhere in the world. No one else brings together the theory of the “mood sciences”, the strategies of NLP and the concepts of emotional intelligence and presents them in ways that are both practical and fascinating.

The author of numerous articles, chapters and books, including “The Element Dictionary of Personal Development” (Element 1996) and “Personal Development” in the “Gower Handbook of Training and Development (Gower 1999).Mike has 14 years experience as a Leadership development specialist and Coach / Consultant with LEAs including a role as Lead Consultant for Personal Development with Kent County Council. An Assessor for the National Education Assessment Centre and Adviser for Investors in People Mike’s easy going style has enabled numerous organisations and individuals to achieve their goals and visions.

Qualifications:

• BA (Hons)
• MA (Ed)
• PhD (Humanities)
• NLP Practitioner
• FCollP

Coaching in Mikes own words

‘I’m not a purist about coaching. My intention always is for the client to get whatever he or she is looking to get from it. Fortunately, I have the experience and the tools to be flexible and responsive enough to make that happen. If the client wants to make a big decision in two hours, then I’ll make sure she can. If she wants to use a particular session to stimulate new thinking, then I’ll ensure she gets stimulating new thinking. If a client wants to think through a strategy to manage a challenging person or situation, then I’ll assist the client to do just that.’

She worked in the corporate world at operational and management levels for 16 years before opening her own consulting business twelve years ago. Her business consults to leading South African corporates, government departments, parastatals and educational institutions in the fields of personal and organisational change, talent management and human capital development.

Monique holds a Bachelor of Arts degree from the University of Cape Town and is a master facilitator and coach certified by Development Dimensions International (DDI) in USA. She is also an internationally trained and certified Practitioner, Master Practitioner and Trainer of Neuro Linguistic Programming, one of the fastest growing fields of applied psychology and most effective methodologies for personal change. In addition, she has been certificated and licensed by Shelle Rose Charvet, the leading expert in the Language and Behaviour Profile (LAB Profile), as a consultant and trainer in the LAB Profile. The LAB profile is an invaluable tool in coaching and mentoring, amongst other applications.

She also lectures and coaches at the Gordon Institute of Business Science, University Pretoria.

Qualifications:

• Bachelor of Arts (University of Cape Town
• Master trainer and coach (DDI)
• Certified practitioner, master practitioner and trainer of NLP
• LAB profile consultant and trainer

Coaching in Monique's own words:

"Coaching is like lighting a candle - from one small flame it is possible to ignite the imagination and capabilities of the person you are working with. It is a partnership and a journey. Everyone wants to be successful and has their own way of defining and producing this success. Creating success is a matter of how we think and use our thinking to produce results. Working with a partner enables us to notice what works and does not work - to upgrade our thinking and performance to create superior results in any context."

After a stint with DCM, Delhi as a Management Trainee, "RR" joined Hindustan Lever in 1973 as Selection & Training Manager. He steadily progressed in the Company and worked in a variety of key positions covering the entire gamut of HR including Industrial Relations function. He was the first HR professional who was seconded to Unilever, London where he was responsible for organization structure review, and management development including training, in over a dozen countries. On his return, as HR Director for foods group he facilitated the merger of Lipton with Brooke Bond and later Brooke Bond Lipton with HLL. Subsequently, as HR Director of Unilever Arabia in Dubai, "RR" steered the initiative to realign the HR function to support a revised business structure. Towards the closure of his long innings with HLL, he played a larger role for Unilever, covering Latin America, Asia and Middle East regions. During this period, he served in Unilever's Organisation Effectiveness and Global Learning Networks assisting HR projects, notably strategies for M&A, Personal Development and Coaching, and Learning Value Chain. He therefore brings to the business and the academic scene both local and international perspectives and experience.

He is a Director on the Boards of BASF India, BASF Polyurethanes, PRS Permacel, TVS Electronics and Union Bank of India. He served on the Academic Council of Tata Management Training Centre, Lowe Lintas's Centre for Executive Education, HR Technical Committee of RBI, and CII HR Council.

Qualifications

• M.A Degree in Psychology with a 1st class and 1st rank from the University of Kerala
• Post Master's Diploma with distinction in Industrial Management from IIT Kharagpur
• He is an alumnus of Stanford and Michigan Universities.

Through NIPM, CII, NHRD and AIMA, 'RR' actively associated himself with the HRD movement in the country. He was chosen by NHRD for the National Award for outstanding contribution to the HR function, and was also conferred the Life-time Achievement Award. He has co-authored a publication entitled 'Managing Transition'.

Coaching in RR's own words

"I believe coaching primarily aims to improve the performance of the client. By interacting dynamically with the client, the coach can help enhance current performance, develop potential, to take a strategic decision, or to lead a major change initiative. Among the conditions for effective coaching, I place high importance on building a trusting relationship. Because essentially, coaching is a helping process."

Sharon uses the latest change technologies from Neuro Linguistics to form a coaching strategy that goes way beyond some of the traditional models.

Current coaching clients include directors and executives at all levels in public and private organisations. This includes directors of engineering based organisations, senior executives in the Civil Service (including the Department of Health and The Foreign Office) and executives from blue chip organisations in the UK, Switzerland, USA & Germany.

Recent organisational development projects include developing a CRM awareness programme for a luxury car manufacturer, designing a leadership development programme for a Local Authority and delivering leadership development workshops for the top 6,000 leaders of a global bank.

Prior to becoming a full-time coach, Sharon's managed the training and development function for the retail network at Mercedes-Benz UK Ltd. There she developed communication, sales and management training for over a thousand staff. During this period, the UK was recognised as the world's market leader for sales training. In this role Sharon also chaired international workshops on the subject of coaching, training and development around the world.

Qualifications:

• Professionally qualified coach through Performance Partnership
• Practioner and master-practitioner and trainer of Neuro Linguistic Programming (NLP)
• Member of the ABNLP

Coaching in Sharon's own words:

"The key to coaching is building trust and rapport. Through a process of agreeing key outcomes, offering the appropriate balance between support and challenge and working towards self development in a climate of trust, clients achieve the desired results."

She also coached staff for many years during her career in corporate HR and Development. She has coached at all levels, from first level line managers to CEO's at numerous public and private sector organisations.

Recent and current clients include:

• The MD of Bison Concrete Products Ltd
• Three senior directors at an electronic communications organisation (two of whom are on the EMEA Board)
• The founder/owner of a Management Consultancy (with a turnover of £2m)
• HR Director of a large taxi company
• Head of HR and Head of Health and Safety for a large London Borough
• The Head of Compensation & Benefits at a leading Transport company

Shelagh is trained in multiple coaching tools such as Myers Briggs Type Indicator, the Hogan Inventory, the Strength Deployment Inventory, Gardner's Multiple Intelligences Questionnaire and 360 degree feedback.

Qualifications:

• Fellow of the Chartered Institute of Personnel and Development
• MA in Organisational Analysis and Behaviour, Lancaster University Business School
• Post Graduate Diploma in Coaching and Mentoring, Oxford Brookes University
• Currently working towards accreditation with the Association for Professional Executive Coaching and Supervision (APECS)

Coaching in Shelagh's own words:

"Coaching is about exploring the inner challenges a person faces and using coaching models as a framework to help the individual. It needs to be positive, insightful and forward looking in order to influence, stimulate and bring out innovate ideas from the individual. It also needs to be practical, solutions focussed (if required) and goal oriented."

Unlike most image consultants, Sue is professionally trained to the industry standard set down by the Federation of Image Consultants.

Image is a key part of the jigsaw that makes sure you are picked above someone else in the world of business. If there are two baked bean cans on a shelf people will inevitably pick the tin that isn't dented - this is an analogy Sue believes is directly applicable to corporate life.

People associate our packaging with our ability. Sue is an expert in helping you create a personal or corporate brand that will convince people you are the best person or company for the job in an overcrowded and competitive market.

Sue has been an image consultant for four years. Prior to this she worked at Tesco for seven years, where, among other things, she implemented a culture change programme. Sue's experience - a combination of senior management, commercial, customer service, image and impact skills delivered in highly competitive companies - makes her unique in her field. Everything she does is grounded in commercial reality.

Sue's style is genuine, empowering, energetic and fun, with a clear focus on delivering results. She has carried out personal impact workshop for teams, individual employee and executive image coaching and graduate and management programmes in both the public and private sector. She also gives redundancy and outplacement advice as well as uniform and dress code advice.

Past and present clients include Tesco, KPMG, Ceridian Centrefile, NHS, Marks and Spencer, JP Morgan, Hewitts, CMPS, Warner Bros, CIPD, Royal London Asset Management, a leading pharmaceuticals co, and Solice (local govt CEOs).

Coaching in Sue's own words:

"This is a very sensitive subject. You need to be able to quickly engage and build rapport with people. I know how to tackle sensitive issues in a straight forward way that people find easy to receive. It's about helping people feel comfortable and empowering them with belief and knowledge."

Sue was the individual regional winner of the 2010 UK skills National Training Individual Award in recognition of her contribution to client achievements of 'outstanding organisational & individual successes through the 'most broad & extensive range of client interaction & support the judges had ever seen' . She was also part of the PCI team who were finalists in the National Training Awards.

Sue is a senior Executive Coach & Trainer with PCI, focused on the quality of the client's journey and the end results. She operates with a clear code of ethics. She is a flexible thinker, tailoring her work to the individual client, starting from where people are & creating an environment in which each client can be appropriately challenged. She uses Depth Psychology & Accelerated Learning in all her interactions to ensure that clients experience change which is fast and enduring, right for them, and positively impacts their teams and organisations which provides measurable results.

A highly effective motivator, she quickly identifies key issues using proven methods. Sue specialises in supporting & aligning the personal & professional development of confident, resilient, congruent & effective leaders.

Sue believes passionately in living the principles she works with. Working with Sue, you go on a holistic journey of change rather than an academic journey of learning.

Qualifications:

• B'Ed from the University of Warwick
• NLP Master Practitioner, & Organisational Health Practitioner
• A graduate of the Global Coaching & Consultancy Programme
• Accredited by the Association of Professional Executive Coaches & Supervisors
• Accredited Facilitator of Clean Language & Symbolic Modelling
• Sue coaches & trains coaches in ILM accredited programmes through Bristol Business School (University of the West of England)
• Accredited Mediator, London School of Psychotherapy & Counselling Psychology
• She is a long distance runner & athlete with representational honours. High performance & endurance is central to everything she does.

Coaching in Sue's own words:

"Coaching is not just about being listened to, but about being able to listen to oneself. A mutually respectful, confidential space and a highly effective relationship in which someone can examine their performance within an organisational context to identify exponentially successful solutions for business improvement, become accountable to themselves - their goals & dreams, and through the experience of coaching develop reflective and pragmatic processes which facilitate their continued evolution."

She has designed and delivered a broad range of individual development coaching programmes, as well as service and organisational development initiatives.

She also has a proven track record of defining, designing and implementing learning and development programmes for staff at all levels. She has been a programme director for a number of management development programmes accredited by the Institute of Management. Tammy has worked across the private and public sector, coaching executives in the NHS, local government, the charitable sector and in manufacturing, among others.

Although she works primarily one-to-one as a coach, Tammy is also trained in group analytic methods and able to work with groups of staff with a variety of roles and differing levels of seniority and in a diverse set of organisations. Tammy has developed and deployed innovative solutions to help clients in a number of private, service sector and not for profit organisations meet their objectives.

Qualifications:

• A member of the Chartered Institute of Personnel & Development
• MSc in Organisational Consultancy (with distinction)
• BSc Hons in Psychology.
• Member of British Psychological Society
• Working towards chartered status as occupational psychologist.

Coaching in Tammy's own words:

"It's a really powerful way of building a leader's capacity to lead well. This is a particularly acute problem in these times of pressure and turbulence in the business world. Coaching is a springboard for transformation and change for people, giving them fresh perspectives on themselves and the dynamics at work. It allows you to achieve more satisfying and successful relationships and excellent performance."

Tim has worked in New Zealand, Australia and the UK and across a number of sectors including advertising, consultancy and development, education, finance, government, health, IT, legal, leisure, local government, manufacturing, marketing, military, NGOs, pharmaceutical, police, retail, and TV production.

He has worked with a diverse range of people from over 50 nationalities including a senior UK politician, senior civil servants, business leaders, entrepreneurs, directors, senior HR professionals, lawyers, negotiators, community leaders, scientists and many others.

Tim also designs and delivers coaching courses that are tailor made for clients' organisations. In addition, he develops and supervises coaches who work with organisational conflict, such as challenging teams. His work has been recognised nationally.

Tim has been a senior lecturer in professional development, a programme leader in organisational conflict transformation, and the lead tutor for coaching at a British university for many years. He is the author of the book, The Human Factor and has written over 100 professional development articles for a number of publications. Tim has also coached athletes, including a marathon Olympian, and is called on to help high performing sports and business teams evaporate the blockages to excellent team spirit and optimal team performance.

Qualifications

• M.Ed Human Resource Development
• Postgraduate Diploma Conflict Transformation (interpersonal and organisational processes and practices)
• MA Executive and Team Coaching, (pending completion)
• Executive Coach Training (accredited by the European Coaching and Mentoring Council)
• Full Member, National Council of Psychotherapists

Coaching in Tim's own words:

"Coaching is about helping people find their own way to take the most effective action possible in any situation. It's the purest form of learning available because it is entirely focused on the individual's needs. Coaching is a powerful, straight-line force that enables people to advance purposefully and skilfully. It creates wisdom from difficulty and finds great potential in the most ordinary situation. Coaching works wonders."

Both of her sons play rugby and she is actively involved in the fund raising for the mini and youth section of their club, Southend RFC, where her husband was previously Director of Rugby.